Terms & Conditions

GENERAL

All orders accepted by the Beth Chatto Gardens are subject to these terms and conditions of sale, which supersede any previous terms and conditions.

All descriptions and illustrations contained in this website are accurate in our experience. Heights, colours etc may vary given different conditions.

PRICES

To assist in prompt despatch, please use the correct product codes and descriptions as supplied on this website. Orders can be sent by fax, by post or online via our website.

All items are subject to availability, an equivalent alternative will be sent in its place. Please indicate if an alternative is not acceptable.

DELIVERY

Mainland UK destinations - Orders will be despatched by courier. Highlands and Isles of Scotland, Northern Ireland, Isle of Man and Isles of Scilly are delivered by Royal Mail Standard Parcel Service.

You will subsequently receive a confirmation of your order, showing the estimated month of despatch of your plants. Your order will be dealt with at the approximate time in strict rotation. If you know you will be away at certain times, please tell us in the special delivery instructions box on your order form or at the online checkout.

Please note that we can only accept amendments to an order within 24 hours of the order being placed.

COMPLAINTS/RETURNS

We will deal with promptly if they are made within 14 days of receipt of the plants. Please examine the parcel contents carefully for any credit notes, lists of plants unavailable, etc.

If your order arrives badly damaged, plants possibly missing, please inform us immediately, and keep damaged packages until you hear from us.

PAYMENT

Payment is by credit card online, by paypal or phone or post. If you prefer not to pay online then choosing the post option at the checkout will enable you to print out your order, fill in the details and post it to us. Cheques are subject to clearance before delivery.

We reserve the right to charge bank charges on cheques which are represented.

We reserve the right to refuse any credit card transactions.

RESERVATION OF TITLE

The risk of the goods passes to the buyer upon delivery from the carrier, but the TITLE in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us.


The Beth Chatto Gardens

Elmstead Market, Colchester, Essex CO7 7DB

Tel: 01206 822007

Fax: 01206 825933

E-mail info@bethchatto.co.uk