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The Gardens and Nursery reopen June 2020; Advance booking essential

5th June 2020 IN Garden News
The Gardens and Nursery reopen June 2020; Advance booking essential

Reopening details

Entry to the Gardens is by advance booking only. You will need to pre-book your time slot


We are delighted to be able welcome you back to our award-winning gardens and nursery. It has been very quiet without visitors but we have been working hard to ensure that both the gardens and nursery are at their best for reopening safely under a pre-booking system. Thank you for your continued support and patience.

Prebooking essential

Following the latest Government advice on coronavirus, all Garden and Nursery visitors, including members, guests and children, are required to pre-book a timed entry slot in advance of their visit (this includes nursery-only visits) as numbers entering the gardens are restricted.

To visit the gardens and/or nursery, you will need to book a visitor arrival time and bring your ticket with you (on your phone or printed out – so that the barcode can be scanned). 

 

Garden and Nursery Entry

Garden Admission tickets include access to the Nursery. Visitor numbers are restricted.

Adult Entry: £8.95 + 50p booking fee pre book your arrival time

Children (Under 16s, over 5s): £2 each  - from 20th June all slots include a children's slot.

Friends of the Garden: free entry but you MUST pre book your arrival time. Please also ensure you have tickets for every person in your party

For the safety and wellbeing of visitors and staff, we sadly we won’t be able to admit anyone who arrives without a prebooked Garden and Nursery ticket. 

Please note: we are restricting purchases to card transactions only.

Nursery-only Entry

Adult entry: FREE. Max 2 visitors from the same household.
Visitor numbers are restricted.

Select a morning or afternoon slot. Pre-book your arrival time.

Each ticket will bear a barcode, which will allow you access to the Nursery. 

For the safety and wellbeing of visitors and staff, we sadly we won’t be able to admit anyone who arrives without a prebooked Nursery ticket. 

 Please note: we are restricting purchases to card transactions only.

Avoid queues with Click & Collect and home delivery

You may know that we have been sending out our much-loved plants all over the UK during this time, and continue to do so. As Nursery visitors numbers will be restricted, you may wish to order online and choose one of these options. 

 

Your wellbeing 

Our foremost priority remains the health and safety of all of our Visitors and Staff and we will do everything possible to ensure all Government social distancing measures are followed. 

The safety measures implemented on-site include:

Social Distancing 

Strictly limited numbers of pre-booked tickets available for each day

Ground & floor markings to encourage social distancing where we anticipate some queueing at the entrances to both the Garden and Nursery 

One-way system around the Gardens and the Nursery 

Screens at the welcome desks and checkouts to protect both staff and visitors.

Within the plant nursery area we are restricted to 24 people – therefore we will be operating a queuing system and will restrict access to 2 people per household 

Nursery only ticket holders and garden & nursery ticket holders will be asked to form a socially distanced queue which we will closely monitor, allowing entrance when numbers permit.

Payment 

Card transactions only – no cash payments accepted 

Personal Comfort and Wellbeing 

Customer toilets are open for use. Please be mindful and exercise social distancing. 

Hand sanitiser and hand washing facilities are available for staff and visitors' use on site

If you are feeling at all unwell or you or someone close to you is showing any symptoms please self isolate and do not come to the gardens.

Shared Best Practice, Advice and Guidance

In order to comply with the Governments advice on social distancing we have calculated the number of visitors we can welcome from the Horticultural Trade Association Guidelines. Thanks to the generosity of the RHS, in sharing best practice with their partner gardens (of which we are one) we are also following measures adopted by the RHS at their gardens which opened on 1st June.

We fully support the Government’s plans to control the spread of the virus and if official guidance changes, we will adjust practices immediately. 

 

FAQ’s 

How long can I stay?

You can arrive at any time within your given time slot and are free to stay as long as you wish – although please be mindful of others' enjoyment.

Can I get plant advice at the nursery?

We will be respecting social distancing measures and so advice based on phone pictures of plants sadly won't be possible at this time.

Will there be any refreshments available?

In line with Government recommendation there will be no catering facilities or refreshments available on site.  However, we have picnic benches sited in our overspill carpark for our visitors to use; all we ask is that you take any litter away with you to help protect our environment. 

Is free car parking available?

Yes, for ticket holders only

Do you have car parking for disabled?

Yes, we have a limited number Car Park spaces designated for those less abled.  Please make us aware of your Blue Badge at the time of your booking. 

Are customer toilets open? 

Yes, customer toilets are available on site.  Please be aware that you may need to queue in this area.  

Will you accept cash?

At this time, we will only be accepting card payments for plants purchased onsite.

 

 

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